# FAQ

Source: https://kitteltys.com.au/faq/

## FAQs

**Do you deliver?**

Yep – **Tuesday to Saturday.** We deliver to a 10k radius of central Ballarat for a $15 delivery fee. Deliveries between 9am and 3pm **Please use the notes section to let us know if you need your cake by a certain time.*

**Can i collect?**

Yep! Collect at our new shop, 134 Victoria Street, Ballarat East. Tuesday (only open for cake collections) or Wednesday to Saturday between 8.30am and 4.30pm

**Can you cater for dietary issues?**

Yep – use the notes section to alert us to any issues and we will endeavour to cater to them.
**All our cakes are made in one kitchen so there is a chance of cross contamination of dairy, eggs, wheat, soy, nuts and crustaceans.*

**Can i request a colour combo for decorations?**

Yep – our seasonal flowers are grown in our chemical free garden – please use the notes section and we will try to accommodate your request where possible.

**Giving the gift of cake?**

You’re a lovely human! This option will become available when you check the ‘Is this a gift?’ checkbox after you enter your own details. We are happy to include a note if you like – pop it in the notes section.

**Agh - No one's home**

We’ll leave the cake in a safe spot and text you that it’s there. In the unhappy situation where there is not a safe space to leave it – we will keep it on board and attempt to re-deliver where possible the same day whilst getting in touch asap.

**My order won't finalise**

Make sure you have ticked the terms and conditions box before you hit ‘place order’ after entering your card details or your order will not progress!