FAQs

DO YOU DELIVER?
Yep – Tuesday to Saturday
We deliver to a 20k radius of central Ballarat that includes Buninyong and Creswick, Warrenheip and Cardigan. We also deliver locally to Beaufort.
Deliveries between 9am and 3pm
*Please use the notes section to let us know if you need your cake by a certain time.

CAN I COLLECT?
Yep – we are currently running a pop up shop – 23 Neill Street, Beaufort 3373.
Please use this address on your order.
But I’m in Ballarat – see next question 😉

I LIVE OUTSIDE THE DELIVERY AREA…
We are able to leave cakes at Campana’s Deli for collection.
Please use their address on your order – 301 Mair Street, Ballarat, 3350 (Cnr Armstrong St North).

CAN YOU CATER FOR DIETARY ISSUES?
Yep – use the notes section to alert is to any issues and we will endeavour to cater to them.
*All our cakes are made in one kitchen so there is a chance of cross contamination of dairy, eggs, wheat, soy, nuts and crustaceans.
CAN I REQUEST A COLOUR COMBO FOR DECORATIONS?
Yep – our seasonal flowers are grown in our chemical free garden – please use the notes section and we will try to accommodate your request where possible.

GIVING THE GIFT OF CAKE?
You’re a lovely human!
This option will become available when you check the ‘Is this a gift?’ checkbox after you enter your own details.
We are happy to include a note if you like – pop it in the notes section.

AGH – NO ONE’S HOME!
We’ll leave the cake in a safe spot and text you that it’s there.
In the unhappy situation where there is not a safe space to leave it – we will keep it on board and attempt to re-deliver where possible the same day whilst getting in touch asap.
WE MAKE SMALL BATCH CAKES AND HAVE LIMITED ORDER QUANTITIES TO ENSURE YOUR CAKE IS PERFECT… IF A DATE YOU WOULD LIKE CAKE DELIVERED IS UNAVAILABLE – IT IS BECAUSE WE ARE BOOKED OUT FOR THAT DATE. PLEASE DO NOT SELECT A DIFFERENT DATE AND ADD A NOTE REQUESTING DELIVERY ON PREFERRED UNAVAILABLE DATE 😉

Make sure you check the terms and conditions box before you hit ‘place order’ or your order will not progress.

• You will automatically receive an email confirming your order – please ensure you enter your correct email address and also check your junk folder if it does not arrive.