FAQ

FAQs

  • Order by 6pm for next day delivery.
  • The FREE Kittelty Cake Courier delivers between 9am & 3pm Monday – Saturday up to 20 km of central Ballarat and to Beaufort – if you require your order by a particular time please include this in the ‘Order notes’ and we will endeavour to accommodate this.
  • If you live outside the delivery area we are able to leave cakes at Campana’s Deli and Bottleshop for collection – please use their address in your order – 301 Mair Street, Ballarat, 3350 (even though the entry is in Armstrong Street North).
  • Cakes are decorated with a mix of flowers grown in our chemical free garden – flower selection is seasonal and we will try to accommodate your requests where possible – pop your request in the ‘Order notes’ box.
  • In case the delivery premises is unattended, the cake will be left in a safe spot and a text message sent to confirm delivery – so you can hurry home and EAT it!
  • Make sure you check the terms and conditions box before you hit ‘place order’ or your order will not progress. 😉
  • GIVING THE GIFT OF CAKE?

    No worries – you can add a note to the lucky cake eater in the ‘Order notes’ box – and their address in the SHIPPING details.
    This option will become available when you check the ‘Is this a gift’ checkbox after you enter your own details.

  • You will automatically receive an email confirming your order – please ensure you enter your correct email address and also check your junk folder if it does not arrive.

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