FAQ

FAQs

  • DO YOU DELIVER?
    Yep – Tuesday to Saturday
    We deliver to a 20k radius of central Ballarat that includes Buninyong and Creswick, Warrenheip and Cardigan. We also deliver locally to Beaufort.
    Deliveries between 9am and 3pm
    *Please use the notes section to let us know if you need your cake by a certain time.

    CAN I COLLECT?
    Yep – we are currently running a pop up shop – 23 Neill Street, Beaufort 3373.
    Please use this address on your order.
    But I’m in Ballarat – see next question 😉

    I LIVE OUTSIDE THE DELIVERY AREA…
    We are able to leave cakes at Campana’s Deli for collection.
    Please use their address on your order – 301 Mair Street, Ballarat, 3350 (Cnr Armstrong St North).

    CAN YOU CATER FOR DIETARY ISSUES?
    Yep – use the notes section to alert is to any issues and we will endeavour to cater to them.
    *All our cakes are made in one kitchen so there is a chance of cross contamination of dairy, eggs, wheat, soy, nuts and crustaceans.
    CAN I REQUEST A COLOUR COMBO FOR DECORATIONS?
    Yep – our seasonal flowers are grown in our chemical free garden – please use the notes section and we will try to accommodate your request where possible.

    GIVING THE GIFT OF CAKE?
    You’re a lovely human!
    This option will become available when you check the ‘Is this a gift?’ checkbox after you enter your own details.
    We are happy to include a note if you like – pop it in the notes section.

    AGH – NO ONE’S HOME!
    We’ll leave the cake in a safe spot and text you that it’s there.
    In the unhappy situation where there is not a safe space to leave it – we will keep it on board and attempt to re-deliver where possible the same day whilst getting in touch asap.
    WE MAKE SMALL BATCH CAKES AND HAVE LIMITED ORDER QUANTITIES TO ENSURE YOUR CAKE IS PERFECT… IF A DATE YOU WOULD LIKE CAKE DELIVERED IS UNAVAILABLE – IT IS BECAUSE WE ARE BOOKED OUT FOR THAT DATE. PLEASE DO NOT SELECT A DIFFERENT DATE AND ADD A NOTE REQUESTING DELIVERY ON PREFERRED UNAVAILABLE DATE 😉

    Make sure you check the terms and conditions box before you hit ‘place order’ or your order will not progress.

    • You will automatically receive an email confirming your order – please ensure you enter your correct email address and also check your junk folder if it does not arrive.

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